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Director, Account Management

Company
TVision Insights is the attention measurement company. We are pioneering the way brands, agencies, TV networks and OTT platforms determine the true value of their video content and advertising. The company’s core technology uses proprietary computer vision algorithms to passively measure 'eyes on screen' , the single most accurate way to measure individual attention to video content. Founded by two MIT alumni, TVision Insights is a venture-backed company headquartered in Boston, MA with offices in New York and Tokyo.

Our growth and innovation have been recognized by The New York Times, Advertising Age, AdWeek, MediaPost, and Forbes. We are musicians, marathon runners, data geeks, engineers, and lovers of all things media and technology. Join us!


General Description:

Your job is to build, lead and grow a high performing team of customer success. You are a player-coach, who will lead key accounts with the largest brands and agencies in the U.S. from day one. Your measurements for success are client retention, satisfaction and growth. You are a proven leader and organized manager who enjoys structuring and growing high performing teams. 

Responsibilities

  • Lead the Customer Success Team, manage process, people and key relationships
  • Interface with key accounts, enable them to create compelling insight from our data & platform 
  • Produce compelling insights, develop compelling story-lines from complex datasets for our agency & brand clients 
  • Develop external presentations, reports, dashboards for key client stakeholders 
  • ​Generate unique ideas and rally the troops to execute on them, delivering valuable insight to our internal and external teams
  • Train, coach and build a rockstar team of CS managers who achieve high customer satisfaction, renew and retain business
  • Create and iterate on the CS process, working with  leadership to shape the CS organization

Qualifications

  • Bachelor’s degree, preferably in a quantitative discipline from a top tier university
  • 5+ years of experience in ad-tech/agency/brand, 2+ years in leadership position focused on delivering, managing and retaining business 
  • Advanced fluency in PowerPoint, Excel and 1 other analytical tool (Tableau preferred)
  • Strong organization and project management skills. Keen attention to detail
  • Understanding of and interest in the changing landscape of Media 
  • Strong oral and written communication skills, with the ability to effectively communicate complex technology in simple terms 
  • Experience in or interest in learning one of the following (Tableau, Spotfire, Qlik, SQL)
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