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Customer Success Manager

Company
TVision Insights is the attention measurement company. We are pioneering the way brands, agencies, TV networks and OTT platforms determine the true value of their video content and advertising. The company’s core technology uses patented computer vision algorithms to passively measure 'eyes on screen' , the single most accurate way to measure individual attention to video content. Founded by two MIT alumni, TVision Insights is a venture-backed company headquartered in Boston, MA with offices in New York and Tokyo.


Our growth and innovation have been recognized by The New York Times, Advertising Age, AdWeek, MediaPost, and Forbes. We are musicians, marathon runners, data geeks, engineers, and lovers of all things media and technology. Join us!

General Description:

You will spend your days preparing analysis and presenting compelling insights to executives at big brands and media companies. You will distill complex problems into simple steps, analyze + visualize data, craft and present insight . As a key member of our team you will work closely with our executive leadership, collaborate with fellow teammates and provide critical feedback to product teams so we can build a truly inspiring analytics platform.
 
Responsibilities:

  • Interface with clients, enable them to create compelling insight from our platform 
  • Analyze complex datasets, develop compelling insights for our media/brand clients 
  • Work with team to develop external presentations, reports, dashboards for key client stakeholders 
  • Generate unique ideas and execute on them, delivering valuable insight to our internal and external teams
  • Maintain and grow client relationships
  • Train customers on our platform and problem solve with them

 
Qualifications:

  • Bachelor’s degree in quantitative discipline from a top tier university or equivalent experience 
  • 3+ years of experience in Consulting, Agency or a media related company/startup in a analytics role 
  • Advanced fluency in PowerPoint, Excel
  • Strong organization and project management skills. Keen attention to detail
  • Understanding of and interest in the changing landscape of Media 
  • Strong oral and written communication skills, with the ability to effectively communicate complex technology in simple terms 
  • Experience in one or more of the following (Tableau, Spotfire, Qlik, SQL, Python, VBA)
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